PROVIDERS
We’re here to help you.
Hours of Operation:
Member Services: 8am – 8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
Note: Lagniappe Advantage Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
Provider Services: 8am – 6pm LOCAL TIME
Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week
If you’re looking to become a provider or get more information about becoming a provider,
join for our network.
When calling Provider Services, first select option #2
For Deaf or Hard of Hearing, please dial 711.
For language services, please request while on the line with an agent.
General Provider Inquiries
Call 1-844-217-0052 (TTY 711)
Fax 1-833-610-2382
Preferred Contact/Email: [email protected]
Provider Portal
Web Address: Coming Soon
Claims Help Desk
Call 1-844-217-0052 (TTY 711)
Lagniappe Advantage
Attn: Claims Dept
PO Box 1030
Glen Burnie, MD 21060-1030
Fax 1-833-610-2382
Email [email protected]
Utilization Management
Call 1-844-217-0052 (TTY 711)
Fax 1-833-610-2382
Navitus Pharmacy Help Desk
Web: www.navitus.com
Call 1-866-270-3877 (TTY 711)
Network Support
Call 1-844-217-0052 (TTY 711)
Email: [email protected]
SSI Claimsnet Customer Support
Call 1-800-356-0092
Email: [email protected]
Compliance
Hotline: 1-844-317-9059 (TTY 711)
Fax: 1-833-572-2368
Chief Compliance: Gillian Kotun
Email: [email protected]
Phone: 615-481-1897
General Email: [email protected]
Mailing Address:
Lagniappe Advantage Compliance Dept.
10900 Nuckols Road, Suite 110
Glen Allen, VA 23060
@2025 Lagniappe Advantage. All rights reserved.
CMS ID Number: H6566_Website,Last modified: November 8, 2025